Legal

Welcome to BIGTIFY (PRIVATE) LIMITED (“BIGTIFY”, “we”, “our”, or “us”). These Terms and Conditions govern your access to and use of our website located at https://bigtify.com and your purchase of products from our online store.

By accessing or using our website, creating an account, or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use our website.

1. Company Information

BIGTIFY (PRIVATE) LIMITED

No.296/03, Batwatta, Govinna, Sri Lanka

Website: https://bigtify.com

Customer Support: support@bigtify.com

Legal Contact: legal@bigtify.com

Phone / WhatsApp: +94 76 834 8743

2. Eligibility

By using this website, you confirm that you are legally allowed to use this website and place orders.

3. User Accounts

Customers may create an account to purchase products and manage their orders.

You are responsible for:

• Keeping your login credentials confidential.
• Providing accurate and up-to-date information.
• All activities that occur under your account.

You may request permanent deletion of your account at any time by contacting us at support@bigtify.com.

BIGTIFY reserves the right to permanently delete any account that violates these Terms and Conditions, is used for unlawful activities, or is otherwise considered harmful to our website, business, or other users.

4. Products

We make every reasonable effort to ensure that product descriptions, specifications, pricing, and images are accurate.

However:

• Product colours may vary depending on your display device.
• Packaging may differ from images shown.
• Minor errors or omissions may occur.

We reserve the right to modify or discontinue products without prior notice.

5. Pricing

All prices displayed on our website are subject to change without notice.

If a pricing error occurs, we reserve the right to cancel or refuse the affected order and provide an appropriate refund if payment has already been received.

6. Orders

Submitting an order does not guarantee acceptance.

BIGTIFY reserves the right to:

• Accept or reject any order.
• Cancel orders due to pricing errors.
• Cancel orders due to product unavailability.
• Cancel suspected fraudulent transactions.
• Limit product quantities.

If your order is cancelled after payment has been made, any applicable refund will be processed using an appropriate method.

7. Payments

Payments on our website are securely processed by PayHere (Private) Limited.

BIGTIFY does not collect, store, or have access to your debit card, credit card, or other payment credentials.

Payment information is handled solely by PayHere in accordance with its own privacy and security policies.

8. Shipping and Delivery

Delivery charges are displayed during checkout before payment.

To deliver your order, we may share your name, delivery address, and telephone number with our courier or delivery partners.

We do not display or guarantee delivery times. Delivery may vary depending on courier operations, destination, weather conditions, public holidays, stock availability, or other circumstances beyond our reasonable control.

BIGTIFY is not responsible for delays caused by third-party courier services or events outside our control.

9. Returns and Refunds

BIGTIFY generally does not accept returns or provide refunds.

If you receive an incorrect product or a product that arrives damaged, you must contact us within three (3) working days of delivery.

Your request should include:

• Order number
• Description of the issue
• Clear photographs showing the problem

Each request will be reviewed individually.

BIGTIFY will determine the appropriate resolution at its sole discretion. Depending on the circumstances, this may include:

• Replacement
• Partial refund
• Full refund
• Another appropriate solution.

Please refer to our separate Refund Policy for additional information.

10. Intellectual Property

The original content available on this website, including our logos, trademarks, product descriptions, graphics, photographs (where owned by us), and other proprietary materials, is the property of BIGTIFY (PRIVATE) LIMITED unless otherwise stated.

This website also uses third-party software, themes, plugins, fonts, icons, libraries, images, and other materials that remain the property of their respective owners and are used under applicable licenses or permissions.

Nothing on this website grants permission to copy, reproduce, modify, distribute, or commercially use our proprietary content without our prior written consent.

11. Acceptable Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Interfere with website security.
• Upload malicious software.
• Copy our proprietary website content without permission.
• Violate any applicable law while using our website.

12. Website Availability

Although we strive to keep our website available at all times, we do not guarantee uninterrupted or error-free access.

We may suspend, update, modify, or discontinue any part of the website at any time without prior notice.

13. Third-Party Services

Our website may use or link to third-party services, including payment providers, courier services, analytics providers, themes, plugins, fonts, icons, and other technologies.

BIGTIFY is not responsible for the content, availability, privacy practices, or services of third-party providers.

14. Disclaimer

We make every effort to keep our website accurate and available. However, we do not guarantee that the website will always be available, error-free, or uninterrupted.

We are not responsible for any temporary interruptions, technical issues, or circumstances beyond our reasonable control.

15. Limitation of Liability

To the fullest extent permitted by law, BIGTIFY (PRIVATE) LIMITED shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Use of this website.
• Inability to use this website.
• Delivery delays.
• Third-party service interruptions.
• Loss of data.
• Loss of profits.
• Unauthorized access beyond our reasonable control.

16. Indemnification

If you misuse this website or violate these Terms and Conditions, you are responsible for any loss or damage caused to BIGTIFY (PRIVATE) LIMITED as permitted by applicable law.

17. Privacy

Your use of this website is also governed by our Privacy Policy.

By using this website, you agree to the collection and use of your information as described in our Privacy Policy.

18. Governing Law

These Terms and Conditions are governed by the laws of Sri Lanka.

19. Changes to These Terms

BIGTIFY may update these Terms and Conditions at any time.

Any changes become effective immediately after they are published on https://bigtify.com/terms-and-conditions/.

Your continued use of this website means you accept the updated Terms and Conditions.

20. Contact Information

BIGTIFY (PRIVATE) LIMITED

No.296/03, Batwatta, Govinna, Sri Lanka

Website: https://bigtify.com

Customer Support: support@bigtify.com

Legal Contact: legal@bigtify.com

Phone / WhatsApp: +94 76 834 8743