Legal

Thank you for shopping with BIGTIFY (PRIVATE) LIMITED.

This Refund Policy explains how we handle refunds, replacements, and claims for incorrect or damaged products.

1. General Policy

All sales made through https://bigtify.com are considered final.

BIGTIFY does not accept returns or provide refunds for products once an order has been completed, except in the circumstances described in this policy.

2. Incorrect or Damaged Products

If you receive:

• An incorrect product; or
• A product that was damaged during delivery,

you must contact us within 3 working days of receiving your order.

Your request must include:

• Your order number.
• A description of the issue.
• Clear photographs showing the incorrect or damaged product.

Requests submitted after the 3-day period may not be accepted.

3. Review Process

Each claim is reviewed individually.

After reviewing the information you provide, BIGTIFY will determine the most appropriate resolution based on the circumstances.

The resolution may include:

• A replacement product.
• A partial refund.
• A full refund.
• Another appropriate solution.

The final decision will be made by BIGTIFY.

4. Refund Method

If a refund is approved, BIGTIFY will decide the appropriate refund method based on the circumstances and, where possible, the original payment method.

5. Shipping Charges

Delivery charges are displayed during checkout before payment.

Shipping charges are generally non-refundable unless BIGTIFY decides otherwise.

6. Non-Returnable Items

Unless required by applicable law or approved by BIGTIFY under this policy, products are not eligible for returns or refunds after purchase.

7. Changes to This Refund Policy

We may update this Refund Policy at any time.

Any changes become effective immediately after they are published on https://bigtify.com/refund-policy/

Your continued use of our website means you accept the updated Refund Policy.

8. Contact Information

BIGTIFY (PRIVATE) LIMITED

No.296/03, Batwatta, Govinna, Sri Lanka

Website: https://bigtify.com

Customer Support: support@bigtify.com

Legal Contact: legal@bigtify.com

Phone / WhatsApp: +94 76 834 8743