Legal

BIGTIFY (PRIVATE) LIMITED (“BIGTIFY”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you when using our website at https://bigtify.com.

By using our website, you agree to this Privacy Policy.

1. Company Information

BIGTIFY (PRIVATE) LIMITED

No.296/03, Batwatta, Govinna, Sri Lanka

Website: https://bigtify.com

Customer Support: support@bigtify.com

Legal Contact: legal@bigtify.com

Phone / WhatsApp: +94 76 834 8743

2. Information We Collect

When you use our website, we may collect information typically collected by WordPress and WooCommerce, including:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Account information
• Order information
• IP address
• Browser and device information
• Cookies and website usage information

You may also choose to create an account on our website to manage your orders.

3. Payment Information

Payments are securely processed by PayHere (Private) Limited.

BIGTIFY does not collect, store, or have access to your debit card, credit card, or other payment information.

Your payment information is processed directly by PayHere according to its own privacy and security policies.

4. How We Use Your Information

We use your information to:

• Process and manage your orders.
• Deliver products.
• Communicate with you about your orders.
• Provide customer support.
• Improve our website and services.
• Prevent fraud and unauthorized activities.
• Comply with legal obligations.

5. Delivery Partners

To deliver your order, we may share your:

• Name
• Delivery address
• Phone number

with our courier or delivery partners.

Your information is shared only as necessary to complete the delivery.

6. User Accounts

You may create an account on our website.

If you wish to permanently delete your account, please contact us at support@bigtify.com.

We may also permanently delete accounts that violate our Terms and Conditions or are used for unlawful activities.

7. Cookies

Our website uses cookies and similar technologies to:

• Keep you logged in.
• Remember your preferences.
• Improve website performance.
• Help provide a better shopping experience.

Most web browsers allow you to control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

8. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary to:

• Process payments through PayHere.
• Deliver your orders through courier services.
• Comply with legal obligations.
• Protect our legal rights.
• Operate and maintain our website.

9. Data Security

We take reasonable technical and organizational measures to help protect your personal information.

However, no method of transmitting information over the internet or storing electronic data is completely secure. Therefore, we cannot guarantee absolute security.

10. Data Retention

We retain your information only for as long as necessary to:

• Provide our services.
• Complete transactions.
• Maintain business records.
• Comply with legal requirements.
• Resolve disputes.

11. Your Rights

You may request to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your account and personal information where applicable.

Some information may be retained where required by law or for legitimate business purposes.

12. Third-Party Services

Our website may use third-party services, including payment providers, courier services, themes, plugins, fonts, analytics tools, and other technologies.

These services may have their own privacy policies, and BIGTIFY is not responsible for their privacy practices.

13. Children’s Privacy

Our website is not intended for children under the age required to legally place orders under applicable law.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes become effective immediately after they are published on https://bigtify.com/privacy-policy/.

Your continued use of our website means you accept the updated Privacy Policy.

15. Contact Information

BIGTIFY (PRIVATE) LIMITED

No.296/03, Batwatta, Govinna, Sri Lanka

Website: https://bigtify.com

Customer Support: support@bigtify.com

Legal Contact: legal@bigtify.com

Phone / WhatsApp: +94 76 834 8743